FAQ

Shipping

Returns Tracking & Delivery

Do you provide International delivery?

Yes, Doll! We do! Please choose international shipping upon check out. If you need your item sooner, please contact us via email First or call our Customer Care to ensure Fast Safe Delivery.

What is your returns policy?

Here at the The British Dollhouse, we strive to keep up with all the latest trends and fashions. All pieces are limited supply in order to continue to bring new products. All items are FINAL SALE. Refunds and Returns are issued only as STORE CREDIT with items to be returned within 7 Days of delivery date. Returned items must be received unworn with no odor, no stain, no alterations, tag still attached, no damages to fabric or threading. If returned in these conditions, items will be shipped back to you and CREDIT is VOID. Doll (customer) is responsible for return shipping fees. We do not issue return labels. Our return address is on your package. No exchanges on SWIMWEAR OR INTIMATE APPAREL. NO EXCHANGES unless stated by a British Doll House associate prior to returning item. Please ensure you speak with a BDH representative prior to returning any items. No exceptions.

Customers Duties & Other Fees

Doll (customer) is responsible for return shipping fees. NO EXCHANGES unless stated by a British Doll House associate. NO exceptions! Returned items must be received unworn with no odor, no stain, no alterations, tag still attached, no damages to fabric or threading. If returned in these conditions, items will be shipped back to you and CREDIT is VOID.

How do I track my order?

Upon placing order, Please allow up to 48-72 hours for a tracking number to be sent to the email address provided upon purchase. The British Dollhouse is not responsible for incorrect spelling formats of email provided from costumer during check out. If you have not received your tracking number please give us a call at our Customer Care for assistance. Or send direct message via Instagram.

Damaged or Incorrect Items

The British Dollhouse strives to give our Dolls Top quality when it comes to fashion. If in the rare instance an item is received damaged or incorrect items, please contact us IMMEDIATELY. The British Dollhouse will issue store credit if items and size you requested are no longer available. The British Dollhouse is NOT responsible if our customer makes purchase at checkout for wrong size or color. Store credit issued only. Customer responsible for Return Shipping.

What are your Delivery options?

Standard Shipping delivery wait of 3-7 business days on shipping. Not including payment approval and item processing. If you need sooner please contact our Customer Care for options. The British Dollhouse also offers local delivery in the area of Miami, Fl for delivery fee. Please contact via Email, Call, Or Instagram for Florida Same Day deliveries. Option also available upon payment. (For safety of our associates, Same Day delivery available during business hours)

Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

- Use Of Site
- This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. British Doll House and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if British Doll House believes that customer conduct violates applicable law or is harmful to the interests of British Doll House and its subsidiaries. We offer exchanges but no cash/debit refunds. STORE CREDITS ONLY. Shopping with British Doll House means you are aware, have read, and agree to all terms and conditions, whether prices, shipping time or credits and exchanges. When completing purchases with British Dollhouse via desktop webpage, mobile site, social media or in-person transaction, You, as the customer is agreeing to all terms and conditions. You as the customer are agreeing regardless of age, race or differences are bounded to all agreements in purchasing with our company. You agree to purchasing without disputes of "unaware" actions &/or "minor" purchases. You agree and accept all terms of awareness legal and binding. Any attack or action after purchased you as the customer agree to be persecuted to the fullest extent of the law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Privacy Policy

This privacy policy sets out how British Doll House uses and protects any information that you give British Doll House when you use this website. British Doll House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. British Doll House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

FAQ